FAQs

Please read before ordering an item that says PREORDER

PREORDER FAQ:
What is a preorder?
  • A preorder is something that is currently not in stock, but we are allowing orders before they arrive to our warehouse.
  • These are typically very popular items! 
Why offer preorders?
  • We want to make sure we order enough items. We are constantly growing and selling more products than before. We only list preorders on VERY popular items or items that we are restocking.
When will I be charged?
  • We will charge your card at the time of purchase, so that we may hold the item for you.
How long do preorders take?
  • Each one is different and we give an estimated date on the description of the item.
  • Please also understand, that sometimes preorders can take longer than our estimated arrival time. Sometimes there are circumstances that are beyond our control, but we work very hard to deliver by the date you expect. 
  • On the flip side of this, many orders come in well before there estimated date ! If you need an item by a certain date, we suggest letting us know, so if the date does get changed, we can inform you.
What if the preorder takes longer than expected?
  • If the preorder is not in by the expected delivery date, we will always send you a discount code on your next purchase. 
  • However, we can also cancel your order and refund your Monet or offer you a credit towards a future purchase!  
For any more questions or clarity, please contact us at ThePerformersPalace.com!